FAQs

The questions we actually get, answered with the same numbers that appear everywhere else on this site.

Shipping and delivery

How long will my order take?

8 to 15 business days from the moment you pay. That breaks down into 1-3 business days of handling and 7-12 business days in transit. Business days exclude weekends and United States federal holidays. Full detail is in our Shipping Policy.

What does shipping cost?

$9.99 flat rate on orders under $79.00. Free on orders of $79.00 and above, measured on the merchandise subtotal after discounts and before sales tax.

Why does my order ship from overseas?

All of it does. Every item ships from our overseas fulfillment partner — we do not hold stock in the United States. That is why a single delivery window covers the whole catalog: 8 to 15 business days, the same number printed at checkout and on every product page. Returns are the exception. They go to our Texas facility, never overseas.

Will I pay customs or duties on delivery?

No. Nothing is due when your package arrives. Any import duties on items coming from our overseas partner are paid by us in advance and are already included in the price you paid at checkout.

What if a courier asks me to pay a fee?

Do not pay it. We do not send anything that requires a payment on delivery. Forward the message or take a photo of the notice and email support@zendendecor.com, and we will take it up with the carrier directly.

Do you ship to Alaska, Hawaii, or PO Boxes?

Not at this time. We ship to street addresses in the 48 contiguous United States. We do not ship to Alaska, Hawaii, Puerto Rico, PO Boxes, APO/FPO/DPO addresses, or any destination outside the United States.

My tracking number is not updating. Is something wrong?

Almost certainly not. Tracking often takes 24-48 hours to show movement, because the first scan does not happen until the carrier physically collects the package. If nothing has changed after five business days, email us and we will chase it.

Can I get it faster?

We do not offer expedited or overnight shipping at this time. If we did, we would have to charge for a speed we cannot reliably deliver on every item in the catalog.

Returns and refunds

Do I have to return items overseas?

No. Every return goes to our facility at 602 Fountain Parkway Suite B, Grand Prairie, TX 75050. You never ship a package outside the United States to get a refund.

How long do I have to return something?

30 days from the delivery date. The item must be unused, uninstalled, and in its original packaging with tags intact.

Do you charge a restocking fee?

No.

Who pays for return shipping?

If the item arrived damaged, defective, or was the wrong product, we pay and send you a prepaid label. If you changed your mind or it did not suit the room, you pay return shipping and the original shipping cost is not refunded.

Can I return something after I installed it?

Not for a change of mind — once a fixture is mounted or wired we cannot resell it. Test-fit before you install. If the item turns out to be defective, installation does not affect your right to a remedy; email us and we will sort it out.

How long until I see my money?

We issue the refund 5-7 business days after your return arrives and passes inspection. Your bank or card issuer then takes a further 3-10 business days to post it. That second stretch is set by your bank, not by us.

Can I exchange instead of returning?

We do not process direct exchanges. Return the original for a refund and order the replacement separately — it reaches you sooner that way.

Orders and payment

What payment methods do you take?

Visa, Mastercard, American Express, and Discover. All transactions are processed in US dollars.

What will show up on my card statement?

ZENDENDECOR. If you see a charge under a different name, it is not from us — contact your bank and let us know.

Why is there a small extra fee from my bank?

Some United States card issuers apply a foreign transaction fee of roughly 3% when a merchant's payment processor is based outside the country. That fee is charged by your bank, not by us, and we never see it. Your card issuer can tell you whether your card carries one.

Can I cancel or change my order?

Email us within 24 hours of ordering. If the package has not left the warehouse we will cancel it in full or correct the address. After it ships, it has to go through the returns process.

Do you charge sales tax?

Sales tax is calculated at checkout based on your shipping address, where we are required to collect it. The amount appears before you confirm payment, never after.

Products

Are the colors on screen accurate?

They are close, but screens vary. Finishes like brass, bronze, and matte black photograph differently under different lighting, and monitor calibration shifts them further. If exact color match matters for your project, email us and we will describe the finish in plain language.

Do light fixtures work with US wiring?

Lighting we sell is specified for standard United States household current, 120V. Product pages list the socket type and bulb requirement. Bulbs are not included unless the product page says otherwise.

Do I need a professional to install these?

It depends on the item. Anything involving household wiring should be installed by a licensed electrician, and anything mounted to a wall should be anchored properly for its weight. Our Disclaimer covers this in more detail.

Are the measurements exact?

Dimensions on product pages are accurate to within normal manufacturing tolerance. Measure your space before ordering, especially for mirrors, shelving, and anything that has to fit between two fixed points.

Contacting us

How do I reach you?

Email support@zendendecor.com or use our contact form. Both reach the same inbox and we answer within 24 business hours.

Is Zen Den Decor a real company?

Yes. Zen Den Decor is the trading name of LUMIELLE BEAUTY LIMITED, a limited company registered in the Hong Kong Special Administrative Region, with Pham Tai Phat as its authorized representative. Our registered office is Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong. That address handles correspondence only — returns go to Texas.