This page explains how long your order takes, what it costs, where we ship, and what happens if something goes wrong on the way. Every number here is the same number you will see at checkout and on every product page.
Effective date: July 31, 2026
Delivery timeline at a glance
| Stage | Time | What happens |
|---|---|---|
| Order cut-off | 5:00 PM Pacific Time, Monday-Friday | Orders placed after cut-off start processing the next business day. |
| Handling | 1-3 business days | We confirm the order, run a payment and address check, and hand it to the warehouse. |
| Transit | 7-12 business days | The package moves to the final-mile carrier and then to your address. |
| Total delivery | 8-15 business days | From the moment you pay to the moment it reaches your door. |
A worked example
You order at 8:00 PM Pacific on Monday, March 2. Because that is after cut-off, processing starts Tuesday, March 3. Handling runs 1-3 business days, so the package leaves between Tuesday, March 3 and Thursday, March 5. Transit runs 7-12 business days from there. Your delivery window falls between Thursday, March 12 and Friday, March 20.
Business days are Monday through Friday. We do not count Saturdays, Sundays, or United States federal holidays: New Year's Day, Martin Luther King Jr. Day, Presidents' Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day, and Christmas Day. A week with a federal holiday in it adds one day to the window.
Where your order ships from
Every item in this catalog ships from our overseas fulfillment partner. We do not hold stock in the United States. We would rather write that plainly than imply a domestic warehouse we do not have.
What this means for you in practice: one origin, one delivery window. Every order runs 8-15 business days from payment to your door, and that is the same number printed at checkout and on every product page. There is no faster domestic lane we are holding back.
Returns are a separate matter and they are simpler. Every return goes to our facility in Grand Prairie, Texas. You never ship a package outside the United States to get your money back. See our Refund & Returns Policy.
Shipping rates
| Order subtotal | Shipping cost | Method |
|---|---|---|
| Under $79.00 | $9.99 flat rate | Standard |
| $79.00 and above | Free | Standard |
The $79.00 threshold is measured on the merchandise subtotal after any discount codes and before sales tax. Expedited and overnight shipping are not offered at this time. We ship to one address per order.
Where we ship
We ship to the 48 contiguous United States.
We do not currently ship to:
- Alaska, Hawaii, and Puerto Rico
- PO Boxes
- APO, FPO, and DPO military addresses
- Any address outside the United States
If you place an order for an address we cannot serve, we will email you and refund the order in full rather than let it sit unshipped.
Customs and import duties
Nothing is due on delivery. Import duties and taxes on items arriving from our overseas partner are paid by us before the package reaches you, and they are already reflected in the price you paid at checkout.
If a courier ever contacts you asking for a customs payment, a release fee, or a duty charge on a Zen Den Decor order, do not pay it. Email support@zendendecor.com with the message you received and we will handle it with the carrier.
Tracking your order
We email a tracking number as soon as the shipping label is created. Tracking data can take 24-48 hours to start updating, because the first scan does not happen until the carrier physically collects the package. A tracking number that shows no movement on day one is normal and is not a sign that anything is wrong.
Final-mile delivery in the United States is handled by USPS or UPS depending on the destination. You can also check order status any time from your account page.
Your right to cancel under the FTC Mail Order Rule
Federal law gives you real protection here, and we follow it. If we cannot ship your order within the window stated on this page, we will contact you with a revised date and you may either accept the new date or cancel for a full refund. If we cannot ship within 30 days of your order and you have not agreed to a delay, you are entitled to cancel and receive a refund without asking for one.
Lost, stolen, or damaged packages
If tracking says delivered and the package is not there, work through these five steps. Most packages surface at step two or three.
- Check every door, porch, garage, mailroom, and side entrance, and ask anyone else at the address.
- Wait 24 hours. Carriers sometimes scan a package as delivered before it physically arrives.
- Check with immediate neighbors. Misdelivery to an adjacent address is the most common cause.
- Contact the carrier with your tracking number and open a trace.
- Email support@zendendecor.com within 7 days of the delivery scan. We will file a claim and work it through with the carrier.
If your package arrives damaged, photograph the outer box and the item before you throw any packaging away, and email us within 48 hours of delivery. Damage in transit is our problem to fix, not yours to absorb, and it is covered at no cost to you under our Refund & Returns Policy.
Address accuracy
We ship to the address exactly as entered at checkout. Please check it before you pay. If you spot a mistake, email us within 24 hours and we will correct it if the order has not left the warehouse yet. Once a package ships, the address cannot be changed. Packages returned to us as undeliverable because of an incorrect address are refunded minus the original shipping cost.
Questions
Email support@zendendecor.com and we reply within 24 business hours. You can also use our contact form; it reaches the same inbox and we reply within 24 business hours.